# Troubleshooting

## The bot will not post an event.

If the bot throws an error when you try to post an event with the 'post-event' option enabled, or the 'Post Event' option always returns 'No' in the new event embed, please make sure that you've included both an events channel and an events role in the setup.

For more info, please visit the [post-event](/functionalities/commands/server-commands/create-event.md#post-event) option under the [`/create-event`](/functionalities/commands/server-commands/create-event.md) command page.

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## The bot will not promote DJs to the next role.

If you notice the bot not updating DJ's roles, please make sure that you've included the necessary DJ roles and that you've added 'promotion-1' in the [`/setup`](/functionalities/commands/server-commands/setup.md) command options.

For more info, please visit the [optional promotion options](/functionalities/commands/server-commands/setup.md#dj-role-2) under the [`/setup`](/functionalities/commands/server-commands/setup.md) command page.

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## The bot has notified me it found private channels after using the `/setup` command, or the `/send-test-messages` fails.

If you get an error saying the bot cannot send or delete messages in the specified channels, it means the server's or bot's permissions are not set up correctly, therefore the bot cannot send a message in those channels.

For more info, please visit the [`/setup`](/functionalities/commands/server-commands/setup.md) command requirements.

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### My issue isn't listed here. What can I do?

The best way to ask for support is through our [support Discord](/help/support-and-feedback.md).

Check our [Support & Feedback](/help/support-and-feedback.md) page for more ways to get support.


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